Data Retention Policy

1. Introduction

Super Solution is committed to protecting your privacy and handling your personal data responsibly. This Data Retention Policy outlines how long we retain different types of personal information and the criteria we use to determine retention periods.

2. General Principles

We retain personal data:

• Only for as long as necessary to fulfil the purposes for which it was collected
• In accordance with legal, regulatory, and business requirements
• To comply with our legal obligations and resolve disputes
• To enforce our agreements and protect our legitimate business interests

3. Retention Periods by Data Type

3.1 Account Information

Retention Period: While your account is active and for 7 years after account closure

We retain your account information including name, email address, phone number, and account preferences for the duration of your account's active status. After account closure, we retain this data for 7 years to comply with legal obligations and resolve disputes.

3.2 Service Booking Records

Retention Period: 7 years from the date of service completion

Service booking records, including transaction details and service history, are retained for 7 years to comply with tax and accounting regulations and to handle disputes.

3.3 Payment Information

Retention Period: 7 years from the date of transaction

Payment records (excluding full card numbers) are retained for 7 years to comply with financial regulations. Full credit card details are handled exclusively by our secure third-party payment processors.

3.4 Communication Records

Retention Period: 3 years from the date of last communication

Customer service communications — including emails, chat logs, and support tickets — are retained for 3 years to provide ongoing support and resolve disputes.

3.5 Marketing and Newsletter Data

Retention Period: Until you unsubscribe or request deletion

Marketing preferences and newsletter subscription data are retained until you unsubscribe or request deletion. You can opt-out at any time via the unsubscribe link in our emails or by contacting us directly.

3.6 Website Usage Data

Retention Period: 2 years from collection

Analytics data, cookies, and website usage information are retained for 2 years to analyse trends and improve our website.

3.7 Legal and Compliance Records

Retention Period: As required by applicable law (typically 7–10 years)

Legal documents and compliance records are retained in accordance with applicable laws and regulations, which may vary by jurisdiction (India, Ireland, Singapore).

4. Data Deletion

When the retention period expires, we will securely delete or anonymise your personal data through:

• Permanent deletion from our active databases
• Removal from backup systems within 90 days
• Secure erasure of physical records (if applicable)
• Anonymisation where deletion is not technically feasible

5. Early Deletion Requests

You have the right to request early deletion of your personal data, subject to legal and regulatory requirements. We will honour such requests unless we are required to retain the data for:

• Compliance with legal obligations
• Resolution of disputes or legal claims
• Enforcement of our agreements
• Protection of our legitimate business interests

6. Data Security During Retention

All retained data is protected using appropriate technical and organisational security measures, including encryption, access controls, and regular security audits. We maintain these standards throughout the retention period.

7. Changes to This Policy

We may update this Data Retention Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date.

8. Contact Us

If you have questions about our data retention practices or wish to request deletion of your data, please contact us at Contact@supersoln.com.