Refund & Cancellation Policy

1. Refund Policy

At Super Solution, we strive to provide excellent service and customer satisfaction. Our refund policy is designed to be fair and transparent.

1.1 Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service not delivered as promised or agreed upon
• Service provider fails to show up or complete the service
• Duplicate payment or billing error
• Service cancelled by Super Solution due to unforeseen circumstances
• Technical issues preventing service delivery

1.2 Refund Process

To request a refund:

1. Contact our customer support team within 48 hours of service completion or cancellation
2. Provide your booking reference number and reason for refund request
3. Our team will review your request within 5–7 business days
4. If approved, refunds will be processed to the original payment method within 10–15 business days

1.3 Non-Refundable Items

The following are not eligible for refunds:

• Services already completed and accepted by the customer
• Cancellation requests made less than 24 hours before scheduled service time
• Services cancelled due to customer's failure to provide necessary access or information
• Any additional charges or fees incurred during service delivery

2. Cancellation Policy

Customers may cancel their service bookings subject to the following terms:

2.1 Cancellation Timeframes

• More than 48 hours before service: Full refund or rescheduling at no charge
• 24–48 hours before service: 50% refund or rescheduling with a 20% fee
• Less than 24 hours before service: No refund; rescheduling available with 30% fee
• Same-day cancellation: No refund; rescheduling subject to availability and 50% fee

2.2 How to Cancel

You can cancel your booking through:

• Your account dashboard on our website
• Email: Contact@supersoln.com
• Phone: Contact our customer support team
• Mobile app (where applicable)

2.3 Service Provider Cancellations

If a service provider cancels your booking, we will:

• Notify you immediately via email and SMS
• Offer a full refund or reschedule at no additional cost
• Provide alternative service providers if available
• Issue discount vouchers for future bookings at our discretion

3. Partial Refunds

In cases where service is partially completed or does not meet expectations, we may offer partial refunds based on the extent of service delivered. Our customer support team will assess each case individually.

4. Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation or evidence
• Contact our customer relations department for escalation

5. Contact Information

For refund and cancellation requests, please contact us at Contact@supersoln.com or call our customer support line. Our team is available Monday to Friday, 9:00 AM – 6:00 PM IST.